GENERAL CONDITIONS OF SALE

ARTICLE 1 - PRESENTATION

This website www.reasykl.com is operated by the company Carma SAS. These terms of sale are concluded by the company Carma SAS having its registered office at 12 Rue Condorcet – 51100 REIMS (France) and registered in the Reims trade and companies register under number 911601649, hereinafter referred to as "Carma" and managing the Site reasykl.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website reasykl.com hereinafter referred to as "the Customer".

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Carma to the Customer, from the order to the delivery, including payment and the use of services made available on reasykl.com.

ARTICLE 2 - APPLICATION OF THE GENERAL CONDITIONS OF SALE

The general terms and conditions of sale “GTC” detailed below apply to all orders for products and services placed via the Site with the company Carma, by any person.

The Customer must read the General Terms and Conditions prior to any order, the General Terms and Conditions being available on the Site. The fact for any person to order a product offered for sale on the website reasykl.com implies full and complete acceptance of these general conditions.

Carma reserves the right to modify these general terms and conditions of sale at any time. The version of the GTC applicable to any sale is that appearing online on the website www.reasykl.com at the time of the Order.

ARTICLE 3 - INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE

www.reasykl.com is an e-commerce site owned and operated by Carma Company.

The Site is accessible to all users of the Internet network in principle 24/24h, 7/7d, except interruption, by the company Carma or its service providers, for the needs of its maintenance and/or security or cases of force majeure (as defined below). The company Carma cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site. The company Carma cannot guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it can freely determine at its sole discretion any period of unavailability of the Site or its content. The company Carma cannot be held responsible for problems of data transmission, connection or unavailability of the network. The company Carma reserves the right to develop the Site, for technical or commercial reasons.

ARTICLE 4 – PRODUCTS

The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limit of available stocks. These details are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of the Carma company. As such, the Carma company cannot be held responsible for the partial or total cancellation of an Order for a Product due to the exhaustion of stocks. Where applicable, the Customer will be informed by email of the cancellation of the Order or of a partial delivery.

In accordance with the provisions of Articles L.216-2 and L.216-3 of the Consumer Code, in the event of unavailability of a product, the Customer will be reimbursed for the price paid within fourteen (14) days following the cancellation of his Order.

Carma takes great care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts. Carma does not guarantee the accuracy or security of the information transmitted or obtained through the Site.

Carma undertakes to ensure that the photographic representation of the products or services on the Website is as faithful as possible to the products or services themselves. However, given the digital presentation method of the products or services on the Internet, it is possible that the customer's perception of the photographic representation of the products or services does not correspond exactly to the product or service itself, which the customer admits and acknowledges.

The products comply with current French legislation. Carma reserves the right to make the offer available on the Website at its sole discretion. As such, Carma may modify the range of products and services offered for sale on its Website at any time without informing the customer in advance and without prejudice to Orders placed by the customer.

ARTICLE 5 – TRADEMARKS

The brands offered for sale on the Site are carefully selected for their rigorous quality controls. Carma company decides:

1. brands that are accepted or not on the Site;
2. within each brand, items which are accepted or not on the Site.

ARTICLE 6 – ORDERS

The ordering process consists of 5 successive steps:

1. Identify the products that you like on the Site www.reasykl.com;
2. Add items to your cart;
3. Indicate the information necessary for delivery (precise delivery address, possible accessibility restrictions at the delivery location (e.g. building, floor, digital code, etc.));
4. Indicate the chosen delivery method;
5. Read and accept the general conditions of sale; finally, indicate the chosen payment method.

Once the payment method has been selected, the Customer can pay for their order on the secure interface, which will allow them to validate and confirm their order.

Carma offers its customers a gift wrapping service for non-bulky items, such as clothing and accessories, small toys and small decorative items. Bulky or bulky items cannot be gift wrapped. A flat-rate fee is requested for the gift wrapping service, the amount is clearly indicated in the basket summary.

Once the payment method has been selected, the Customer must pay for their order on the secure interface, which will formalize in a firm and definitive manner the sales contract which binds them to Carma.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.

In all cases, the online provision of the bank card number and the final validation of the order by the Customer will constitute proof of the order and payment of the amounts for the products selected in the order. This validation constitutes signature and acceptance of all operations carried out on the reasykl.com website.

The Carma company offers the buyer to order and pay for their products via secure payment by bank card (via Stripe): the accepted payment methods are as follows: credit cards and bank cards (visa®, mastercard®, american express®) via the secure platform implemented by stripe (https://stripe.com/fr).

In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.

Any order placed on the site implies a guarantee on the part of the customer that he/she has all the necessary authorizations to use the means of payment made available on the site.

The Customer's order will only be shipped after verification of their payment method and receipt of authorization to debit their card.

Carma does not store its customers' banking data.

Confirmation of an order entails acceptance of these conditions of sale, recognition of having full knowledge of them and the waiver of relying on one's own conditions of purchase.

All data provided and the recorded confirmation will constitute proof of the transaction.

If the buyer has an email address and has provided it on the order form, Carma will send him an email confirming that his order has been registered. If the buyer wishes to contact Carma, he can do so by email at the following address: hello@reasykl.com

ARTICLE 7 - REFUSAL TO PROCESS AN ORDER

Carma reserves the right to remove any Product displayed on the Site at any time and to replace or modify any content or information appearing on the Site. Despite Carma's best efforts to meet its customers' expectations, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order. S Carma cannot be held liable to the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site, or the replacement or modification of any content or information appearing on this Site, or the refusal to process an Order after sending the confirmation email summarizing the Order. Carma also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.

 

ARTICLE 8 - COMPLIANCE WITH THESE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

In the event of non-compliance by the Customer with these General Terms and Conditions and in the event of fraud, attempted fraud or payment incident, Carma reserves the right to suspend access to the Site's services, and if necessary to terminate the Customer's account, without prejudice to any damages that Carma would be entitled to claim.

Carma reserves the right to suspend or cancel any Order placed by the Customer, in the following situations, without this list being exhaustive:

1. In the event of suspension of the Client account;
2. In the event of an order involving abnormally high or unusual quantities for a single Customer;
3. In the event of fraud or attempted fraud;
4. In the event of a payment incident.

 

ARTICLE 9 – THE PRICE

Prices are indicated in euros including all taxes and are only applicable on the date the Customer sends the order confirmation. For your information, the prices on the site also appear in dollars and pounds sterling, but the price to be paid is in euros.

The prices displayed on the site are subject to change at any time. Prices do not include delivery costs, gift wrapping costs, any promotional offers and personal discounts, indicated before the final validation of the order.

The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the implementing decree. However, the prices cannot be modified once the Customer's order has been placed. Similarly, if one or more taxes or contributions, in particular environmental ones, were to be created or modified, either upwards or downwards, this change may be reflected in the sale price of the items on reasykl.com.

Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site for these orders are exclusive of tax and therefore do not take into account VAT. However, these orders are subject to any taxes and customs fees of the destination country.

The customer is also responsible for checking the import possibilities of the products ordered with regard to the law of the country of delivery. We recommend contacting the Customs Service for more information.

 

ARTICLE 10 – DELIVERY

10.1 Delivery area

The geographical delivery area of ​​the Carma company's offer is as follows:

• Metropolitan France
• Belgium and Luxembourg

The Customer can contact customer service on reaskykl.com for more information on the delivery conditions in a specific country in the world. Orders to countries outside the European Union are not subject to French VAT.

However, they are subject to possible taxes and customs fees of the destination country. These costs and the formalities relating to them are the responsibility of the customer/recipient. They are to be paid directly to the carrier upon delivery.

The customer is also responsible for checking the import possibilities of the products ordered with regard to the law of the country of delivery. We recommend contacting the Customs Service for more information.

10.2 Delivery terms and tracking

Deliveries are made, from Monday to Saturday, by the services of a carrier, whose contact details will be communicated to the Customer when ordering (Colissimo – Mondial Relay, etc.)

The Customer is informed by email of the dispatch of the Order. The delivery tracking methods will be mentioned there.

The delivery costs applicable to the Order are those mentioned on the Site before the final validation of the Order and its payment, and depend on the delivery method chosen.

Carma offers free shipping for all orders shipped to France over €200.

Except for:

1. Some bulky, fragile products or those requiring a special delivery service will not be eligible for free delivery, regardless of the amount of the order. This detail is mentioned in the description of the items concerned when placing your order.
2. Orders for delivery to an address outside Metropolitan France.

When Carma is responsible for shipping the Product, the risk of loss or damage to the Product is transferred to the Customer at the time of Delivery.

By way of exception, the risk is transferred to the Customer upon delivery of the Product to the carrier when the latter is responsible for transport by the Customer and not by the Carma company.

Delivery is deemed to have been made upon delivery of the Product to the Customer. However, it is the customer's responsibility to contact the carrier directly when the words "package delivered" are indicated on the Order tracking. Delivery is made to the delivery address indicated by the Customer when placing the Order, it being specified that this must be the Customer's residential address, that of a natural person of their choice or that of a legal entity (delivery to their company).

The Customer must verify the completeness and conformity of the information that he provides to the Carma company. The latter cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error.

In this context, all costs incurred for the reshipment of the order will be entirely borne by the Customer. Carma cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in the event of a total or partial strike, in particular of postal services and means of transport and/or communications).

10.3 Condition of the delivered Product

It is the Customer's responsibility to check the condition of the Product and to notify Carma of any reservations within two (2) working days of receipt of the Order at the following email address. The Customer may also refuse the Order upon delivery, if he considers that the delivered package has been opened or if it is damaged or shows signs of deterioration.

The Customer is recommended to open the package in the presence of the carrier upon hand delivery so that the Customer can see the condition of the Product delivered.

Any reservations that the Customer wishes to bring to the attention of Carma must have been previously indicated on the delivery slip, in the event of hand delivery of the Order.

Carma reserves the right to initiate an investigation with the delivery services and, if necessary, will inform the Customer.

10.4 Delivery Time and Delay in Delivery

Carma delivers Orders within the time period indicated before the final validation of the Order by the Customer. This period is counted from the first working day after validation of the Order. This Delivery period may vary depending on the period. Returns via the site are only available for France. We accept, however, returns from abroad which are also the responsibility of the Customer.

In order for these deadlines to be met, the Customer must ensure that they have provided accurate and complete information regarding the Delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Carma cannot be held responsible for any delay in delivery that is not its fault or justified by a case of force majeure (as defined below).

In the event of non-delivery or delay, it is the Customer's responsibility to contact the carrier directly, in writing, in order to find out the reasons for said delay or non-delivery, within 4 (four) days of the delivery date initially mentioned by the carrier.

In the event that no satisfactory solution has been found between the Customer and the carrier, and that either the Order has still not been delivered, or that it is delivered late compared to the deadlines announced when the Order was placed, the Customer is invited to write, by Registered Letter with Acknowledgment of Receipt, to Carma in order to explain the detailed situation, to attach the written exchanges that he had with the carrier and in particular the initial request, with the delivery tracking number, and this within 15 (fifteen) days after having informed the carrier of the absence and/or delay in delivery.

In the event of a delivery delay, the Customer will be notified of a new delivery date, which will occur within a reasonable time frame. If this new deadline is not satisfactory for the Customer, the latter will have the option to cancel his Order, except in the event that this delivery delay is due to a case of force majeure within the meaning of the case law of the French Courts.

Where applicable, the Customer must inform Carma, within three (3) days following receipt of the new delivery time, by sending a Registered Letter with Acknowledgment of Receipt, of his wish to request the cancellation of his Order and its reimbursement.

The refund will then take place within fourteen (14) days from receipt by Carma of the Customer's registered letter informing it of its wish to cancel the Order, taking into account the new delivery time.

In the event that the package is lost, Carma may initiate an investigation with the carrier designated for the Order. If necessary, the Customer will be informed by sending an email to the email address previously provided.

If the package is found, it will be sent to the Customer, who will be notified of a new delivery date, and according to the same procedure described in this article.

In the event that the package is misplaced and considered lost, the Customer will be informed by Carma and/or the carrier, and Carma will reimburse the amount including tax of the Order placed by the Customer.

 

ARTICLE 11 - RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS

11.1 Deadline for exercising the right of withdrawal

Under the terms of Article L.221-18 of the Consumer Code, the non-professional Customer has a period of 14 days from receipt of the Order to exercise his right of withdrawal from the Carma company, without having to justify his decision.

11.2 Conditions for exercising the right of withdrawal

The Customer must, prior to any return of an Order, notify Carma of their intention to withdraw by sending the duly completed withdrawal form https://returns.reasykl.com/ to the following address:

Reasykl – CARMA SAS

STREET NUMBER - POSTAL CODE - CITY

COUNTRY

If the Customer exercises his right of withdrawal, he will be sent an acknowledgement of receipt of his declaration.

The Customer must then, within TEN (10) days, drop off the Order at a partner relay point (the list of which can be viewed on the reasykl.com website) or directly at the Carma company.

Products must not have been used, opened or damaged, and must be returned intact and unused in their original packaging.

Article 11.3 Exclusion

In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

1. Of the provision of services fully performed before the end of the withdrawal period and the performance of which began after the express prior agreement of the consumer and express waiver of his right of withdrawal;
2. For the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period
3. Supply of goods made to the consumer's specifications or clearly personalized;
4. Supply of goods liable to deteriorate or expire rapidly;
5. For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

Article 11.4 Terms of return of the Order within the framework of the right of withdrawal.

The right of withdrawal is exercised without penalty. Pursuant to Article L. 221-23 of the Consumer Code, the Customer returns the Order with the return slip provided by Carma, without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw.

Beyond this 14-day period, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, unworn, unwashed, accompanied where applicable by any accessories, instructions for use, labels (etc.). To make a return, the Customer must follow the procedure indicated on the return slip received with his Order.

The return of Products is not supported by Carma. The return of Products is the responsibility of the Customer and is done at his own risk under his responsibility.

Article 11.5 Reimbursement of Products returned under the right of withdrawal

The reimbursement of the Order by the Carma company is made at the latest within 14 days from the date on which it is informed of the Customer's decision to withdraw. However, the reimbursement is made subject to the Carma company having been able to recover the Products subject to the return and the reimbursement request.

The 14-day reimbursement period may therefore be deferred until the Product is recovered. Carma will make the reimbursement using the same means of payment as that used to pay for the Order, unless the Customer agrees to use another means of payment and to the extent that the reimbursement does not incur any costs for the consumer. If the Customer fails to comply with these General Terms and Conditions, Carma will not be able to reimburse the Products concerned.

Returns via the site are only available for France. We still accept returns from abroad which are at your expense.

 

ARTICLE 12 - WARRANTIES - LIMITATION OF LIABILITY

12.1 Responsibilities

Carma's liability with respect to any Product purchased on the Site is strictly limited to the purchase price of the latter. Carma will not be liable under any circumstances for the following losses, regardless of their origin:

1. loss of revenue or sales
2. operating loss
3. loss of profits or contracts
4. loss of expected savings
5. data loss
6. loss of working or management time
7. image damage
8. loss of opportunity, and in particular of ordering a Product
9. moral prejudice

The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, express or implied, except for the guarantees provided by law.

Carma provides no warranty regarding any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or impede its proper functioning, including any transmission resulting from a download of any content made by the Customer, the software used by the Customer to download the content, the Site or the server that provides access to it. In this regard, the Customer acknowledges that it is his responsibility to install appropriate antivirus and security software on his computer hardware and any other device in order to protect them against any bug, virus or other programming routine of this kind that proves harmful.

The Customer acknowledges that it assumes all risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that it is solely responsible for any damage caused to its computer system or any loss of data resulting from the download of this content.

Carma is only required to deliver Products that comply with the contractual provisions. The Products are considered to comply with the contractual provisions if the following conditions are met:

1. they must comply with the description and have the characteristics set out on the Site;
2. they must be suitable for the purposes for which products of this kind are generally designed;
3. They must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.

In addition, Carma guarantees consumers against defects in conformity and hidden defects for the Products on sale on the Site under the following conditions:

12.2 Legal guarantee of conformity – Hidden defects – Force majeure

The Products sold on the reasykl.com website are subject to the regulations relating to the legal guarantee of conformity provided for by articles L217-3 et seq. of the Consumer Code and to the guarantee of hidden defects provided for by articles 1641 et seq. of the Civil Code.

12.2.1 The legal guarantee of conformity

In accordance with the provisions of Article L217-4 et seq. of the Consumer Code (reproduced below), the products sold by the company Carma on the Site www.reasykl.com are subject to the legal guarantee of conformity.

By lack of conformity covered by this guarantee, we mean:

• A good unfit for the use usually expected of a similar good;
• A good that does not match the description given by the seller; even if it works perfectly;
• A good that does not have the qualities announced by the seller or agreed with the customer;
• A good that has a manufacturing defect, poor assembly

The Customer has the right to invoke this legal guarantee of conformity within 2 years from delivery of the Product.

In accordance with the provisions of Article L217-9 et seq. of the Consumer Code, the Customer has the right to have the goods brought into conformity by repair or replacement or, failing that, to a reduction in the price or to the termination of the contract, under the conditions provided for by the legal provisions and reproduced below.

12.2.2 Guarantee against hidden defects

The Customer may also implement the legal guarantee in respect of hidden defects in the item sold, within the meaning of Articles 1641 et seq. of the Civil Code (reproduced below).

The legal guarantee against hidden defects allows the Customer, within two years from the discovery of the defect, to request reimbursement of the entire Product which has proven to be unfit for use or to request reimbursement of part of the price of the Product if he decides to keep it, in accordance with the provisions of Article 1644 of the Civil Code.

To do this, the Customer must prove that the defect existed before delivery of the product and was not apparent at the time of delivery.

The warranty against hidden defects allows the Customer to be protected against hidden defects in the Product purchased which prevent its use or affect it to such an extent that the Customer would not have purchased it.

12.2.3 Terms of implementation of guarantees

In order to implement these guarantees, the Customer must contact the Customer Relations department by sending a Registered Letter with Acknowledgment of Receipt.

This request for implementation must indicate the lack of conformity or the hidden defect noted. Carma reserves the right to request one or more photos to support the claim.

Upon receipt of this request, Carma must send the Client a notice of receipt of the request.

Carma will have a period of TEN (10) days to study the Client's request and validate or not it.

The Product must then, in the event of implementation of the Guarantee, accepted by the company Carma, be returned, with the references of the initial Order and a copy of the complaint indicating the reason for the return of the Product, to the head office of the company Carma.

For all useful purposes, the following legal provisions are recalled:

• Art. L217-4 of the Consumer Code: "The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed at his expense by the contract or has been carried out under his responsibility."
• Art. L217-5 of the Consumer Code: "The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; (b) if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted."
• Art. L217-7 of the Consumer Code: “Lack of conformity that appears within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed.”
• Art. L217-8 of the Consumer Code: "The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew about or could not have been unaware of when he entered into the contract. The same applies when the defect originates from the materials that he himself supplied."
• Art. L217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the significance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer."
• Art. L217-10 of the Consumer Code: "If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer taking into account the nature of the goods and the use he seeks. However, the sale cannot be cancelled if the lack of conformity is minor."
• Art. L217-11 of the Consumer Code: “The application of the provisions of Articles L. 217-9 and L. 217-10 takes place without any cost to the buyer. These same provisions do not prevent the allocation of damages.”
• Art. L217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.”
• Art. L217-13 of the Consumer Code: “The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognized by law.”
• Art. 1641 of the Civil Code: "The seller is liable for the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them." - Art. 1642 of the Civil Code: "The seller is not liable for apparent defects of which the buyer was able to convince himself."
• Art. 1643 of the Civil Code: “He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.”
• Art. 1644 of the Civil Code: “In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.”
• Art. 1646 of the Civil Code: “If the seller was unaware of the defects in the item, he will only be required to return the price and reimburse the purchaser for the costs incurred by the sale.”
• Art. 1648 of the Civil Code: “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. (…)”

12.2.4 Exclusion of Warranties

The above warranties do not apply to products modified or repaired by the Customer, nor if the Customer has integrated or added any element whatsoever to the Product.

The guarantee will not apply to apparent defects within the framework of the legal guarantee of hidden defects.

Likewise, the warranty will not cover products damaged due to improper use or unsuitable packaging when returning them to Carma.

12.2.5 Force Majeure

In the event of the occurrence of a force majeure event preventing the execution of these General Terms and Conditions, Carma will inform the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt.

Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually accepted by the case law of French courts and tribunals: total or partial strikes, lockouts, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, bad weather, epidemics, blockages of means of transport or supplies for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdowns, blockages of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal execution of the contractual relationship. All of the parties' obligations are suspended for the entire duration of the force majeure event, without compensation. If the force majeure event continues for more than 3 months, the transaction concerned may be terminated at the request of Carma or the Customer without compensation from either party. Failure to pay by the Customer cannot be justified by a case of force majeure.

 

ARTICLE 13 - PARTIAL DISABILITY

If one or more provisions of these General Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.

 

ARTICLE 14 - NON-WAIVER

No tolerance, inaction or inertia on the part of Carma may be interpreted as a waiver of its rights under the T&Cs.

 

ARTICLE 16 – INTELLECTUAL PROPERTY.

All content (texts, comments, works, illustrations, images, videos, graphics, sound... including the underlying technologies used) displayed on this site is reserved under copyright and intellectual property law and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code.

Any other use constitutes counterfeiting and is punishable under Intellectual Property law unless prior authorization is obtained from Carma. Any total or partial reproduction of Carma's catalog is strictly prohibited. Any person with a website wishing to place a simple link on their site that directly refers to the reasykl.com site must request authorization from Carma.

 

ARTICLE 15 - MEDIATION - APPLICABLE LAW - COMPETENT JURISDICTION.

The sale of Products is subject to French law. In the event of a complaint not resolved amicably by Customer Service, and in accordance with Article L612-1 of the Consumer Code, the Customer may contact the dispute resolution platform put online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.

In the absence of an amicable resolution, any dispute relating to the interpretation of the General Terms and Conditions, the execution or termination of a sale, the interpretation, execution or termination of these terms and conditions shall be submitted, in the absence of an amicable agreement, to the legally competent courts.